YOUR PRIVACY IS IMPORTANT TO US?

Protecting the trust of customers and any personal information you provide to us is very important to Mallone Pty Limited trading as OneDriveWay (ACN 896 406 271 03) (“OneDriveway”). OneDriveway is committed to protecting your privacy in all your dealings with us. OneDriveway is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and any other relevant privacy legislation.

In carrying on business in New Zealand we are bound by the Information Privacy Principles contained in the Privacy Act 2020.

References to legislation includes any subordinate legislation, by-law, regulation, order, statutory instrument or determination made under it, any re-enactment of, or amendment to, that legislation and all legislation passed in substitution for that legislation.


CONSENT

By submitting your personal information to us, you agree to the transfer, storage and processing of your personal information in accordance with this Privacy Policy (“Policy”).


THIS POLICY

This Policy outlines how your personal information is treated and forms part of our terms and conditions. This policy explains:

What information we collect
How we collect your information
How we use your information
How and with whom we share your information
How long we keep your information and how it is stored
How we secure your personal information
Our approach to sensitive personal information
The rights you may have in relation to your personal information
How we communicate changes to this Policy

ABOUT US

This Site and App is operated by MallOne Pty Limited (ACN 896 406 271 03) (“MallOne”), the holding company of OneDriveWay. For the purposes of applicable data protection laws, Mallone is the controller of the personal information collected.


THE TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include:

Your name, contact details including mobile number, billing and banking details
Details, such as gender and date of birth, as supplied by you
History of your entry into OneDriveWay promotions over time
History of your past listing and purchases from OneDriveWay over time
Details from your CV and your employment history, if you apply for a job with us
Other information supplied by you - including, but not limited to photos or videos, in response to direct questions asked or when you rate and review a OneDriveWay product, or when you engage with us through any social media channels

HOW DO WE COLLECT INFORMATION FROM YOU?

1. Information we collect when you visit the OneDriveWay website (“Site”) or OneDriveWay Mobile application ("App").

We will collect personal information that you provide to us when you:

Create an account on our Site or App
Place a listing on our site or App
Place an order through our Site or App
Fill in forms on our Site or App, for example to leave feedback, enter a competition or respond to a survey; rate and review products with or without photos and/or videos
Subscribe to our mailing list
We will also collect certain information automatically when you visit our Site or App, in particular:

When you access our Site or App, we use “cookies” to make it easier for you to use our Site or App. These cookies record data about the pages you browse and the activities you carried out during your visit. Further details about our use of cookies is set out in our Cookie Policy here.
We record details of the resources that you access to visit our site or App (for example, URL addresses, traffic data etc.)
We record information about the type of device you have used to visit our Site or App, your device settings and the cause of any system errors. Your device manufacturer or operating system provider will have further details on what information your device makes available

2. Information we collect when you contact us

We will collect personal information about you when you contact us by telephone, email, or via social media, or when your supply feedback or ratings and reviews.

3. Information we collect if you apply for a job with us

You may be able to apply for a job with us through our Site or App, in-store or through third party websites such as LinkedIn or recruitment companies.


HOW WE USE YOUR INFORMATION

We will use your information in the following ways -

1. For the performance of a contract between you and us:

To provide you with an account on our Site or App, if you choose to sign up for one
To fulfil any order that you place with us
To provide booking & listing status updates - via mobile SMS, email and push notifications
To collect payment from you
To provide you with a receipt, if you ask us to send this to you electronically
To protect and defend our legal rights and interests

2. Where we have a legitimate interest in using your personal information:

To administer and monitor our Site or App, including to ensure that content is presented in the most effective manner for you and for your device and to Allow you to participate in interactive features when you choose to
To analyse any feedback that you provide on our services and to improve our services
To administer competitions that you have entered
To review and assess any job application that you submit to us

3. Where you have provided your consent to our use of cookies:

To remind you that you have items in your basket or that a transaction is incomplete (this is recorded through the use of a cookie file, further details about our use of cookies is set in our Cookie Policy here.

4. If you have consented to receive marketing information from us, we may use your information in the following ways:

We will process details of your previous transactions and contact you by email with information about goods and services similar to the merchandise you have purchased (however we never store your purchase payment details)
If you have consented to us doing so, we will share your information internally within MallOne in order to send you tailored offers or other information we believe will be of interest
If you provide your mobile telephone number and if you have consented for us to do so, we may contact you with marketing messages which have been tailored to match your preferences
You have the option to unsubscribe from our e-mails through a link at the bottom of every email we send to you.

You have an option to unsubscribe from our SMS messages by sending the word ‘STOP’ to the number specified in the SMS message or clicking on the link provided in the SMS message, or by clicking on the ‘Update Preferences’ link found at the footer of all marketing email messages from Connor.

If you want to change the details that you have registered online with us, or would like to amend your subscription preferences please click on the ‘Update Preferences’ link found at the footer of all marketing email messages from OneDriveWay. If you wish to unsubscribe altogether, please click on the ‘One-Click Unsubscribe’ link at the footer of all marketing email messages from OneDriveWay.

If you do not supply the personal information we request from you, we may not be able to complete your transaction, deliver your purchases, provide you with the information you have requested, accept your entry into any promotion or competition, or consider your job application.


HOW AND WITH WHOM WE SHARE YOUR INFORMATION

We share your information with our core service providers and third party platforms as required for our business to function. Some of these service providers and third parties may have servers, or are located in countries other than Australia or New Zealand, including in Asia, USA, UK and Europe.
If you choose to provide feedback on your transaction, we will share your information with a third party feedback site who will capture your feedback on transactions which we use to enhance our customer service.
If you choose to provide ratings and/or reviews we will share these with third party ratings and reviews site who will capture your ratings, reviews, photos and videos, which we use to enhance our customer service and offering to other customers.
Your information may be processed by a third party in order to maintain the functionality of our website and database.
In the event that you add items to your basket but do not complete a transaction, our marketing platofrm may automatically send you an e-mail to remind you that there are items in your basket.
Whilst you are a member of our mailing list we may share your information with trusted non-core service providers, such as marketing partners we have carefully selected to deliver incentives to participate in offers, polls, surveys, analysis or research, all of which assist us in enhancing our services. They are not permitted to use your information after you unsubscribe.
We also use services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your email address, is provided to the relevant third party, however for security purposes this data is “hashed” prior to being shared. Hashing is a process of identity masking or “pseudonymisation” which means we do not disclose your email but are able to link your social media presence and our website or mobile app. Your personal information may be transmitted to countries outside of Australia, New Zealand and the European Economic Area.
Where we collect personal information in the course of carrying on business in New Zealand we will only transmit your personal information to persons in countries other than New Zealand and Australia if we believe those persons are subject to privacy laws that provide comparable safeguards to applicable legislation or those persons are required to protect the personal information in a way that provides comparable safeguards to applicable legislation.
If you would like more information about how your personal information may be transmitted, please contact help@onedriveway.com.au
We receive insights from Facebook about the effectiveness of our advertising campaigns which you experience on our website and social channels, which helps to better target our advertising.
Every external company we work with has a contract with us which clearly sets out our expectations and requirements in handling personal information and obligates them to meet the appropriate privacy legislation requirements.


HOW LONG WE KEEP YOUR INFORMATION

We retain the information you provide for the following periods:

For as long as you subscribe to receive marketing information
In the case of any contact you may have with our Customer Care team for as long as is necessary to provide support-related reports and trend analysis
For as long as Connor is otherwise required to retain it by law

HOW WE STORE YOUR INFORMATION

Your information may be processed by our employees or by the employees of our service providers or third parties, to the extent necessary to fulfil your listing or listing order.

We will keep the data which we collect from you on a secure server. Any information relating to credit card details is handled by a PCI DSS compliant third party and encrypted using secure server technology. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our service providers to do the same.

Where we have given you a password (or where you have chosen one) to access certain parts of our Site or App, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.

SOCIAL LOGIN POLICY

Data Collection Limitation

OneDriveWay App's Google Sign-In feature limits data collection to the user’s full name, email address, verified email status, given name and family name.
The app does not collect interactions with the app for advertising purposes without user consent.

Email Privacy

Users can keep their email addresses private. The email ID fetched from Google Sign-In is used solely for registering the user and remains private.
The email address is not shared with third parties or used for advertising purposes.

User Consent

The app ensures that any data collected through Google Sign-In is done with user consent.
Users are informed about our data collection practices and must agree to our Terms and Conditions and Privacy Policy during registration.

No Advertising Data Collection

The app does not collect interactions with the app for advertising purposes without explicit user consent.
All user interactions and data remain private and are used solely for the app's core functionality.

Compliance with Sign-in with Apple

The app's login option meets the requirements specified in guideline 4.8, similar to Sign in with Apple, ensuring user privacy and data protection.


HOW WE SECURE YOUR PERSONAL INFORMATION

OneDriveWay holds Information electronically and/or in hard copy. We will take reasonable steps to store and hold your personal information in a secure and restricted manner and to protect your personal information from misuse, loss and unauthorised access, modification or disclosure.

Access to your personal information is limited to those individuals who require such access in order to perform their duties and responsibilities. Any personal information held by a third party storage provider is done so under strict contractual obligations of confidentiality and non-disclosure.

OneDriveWay has the necessary technical and organisational security measures in place, as are appropriate, and these security measures ensure a level of security appropriate to the risk that may arise in the processing of your personal information.


SENSITIVE PERSONAL INFORMATION FROM OUR CUSTOMERS

We do not seek to collect sensitive personal information (i.e. information relating to race or ethnic origin, political opinions, religious or other beliefs, trade union membership, physical or mental health, sexual orientation or criminal records). We ask that you do not provide such information to us.


SENSITIVE PERSONAL INFORMATION FROM OUR EMPLOYEES AND PROSPECTIVE JOB APPLICANTS

The special personal information relating to our employees or prospective job applicants will be safeguarded and any processing of this information will be regulated to ensure the protection thereof. OneDriveWay undertakes to keep confidential all employees and prospective job applicants special personal information and limit disclosure to only those OneDriveWay employees and third party providers with a legitimate need to know this information or where they are required to access and process this information due to operational requirements.


RIGHTS YOU MAY HAVE

OneDriveWay will take reasonable steps to keep your personal information up-to-date, complete and accurate and may, from time to time, ask you to update your details. However we encourage you to update your own details as often as possible. To do this, simply use the login prompt at the top of the homepage of our Site or App, to login to your account and update your details under the “Profile” section.

You may have certain rights in relation to personal information that we hold about you. Except as provided below these include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information (i.e. withdrawing your consent, which you can do at any time), or in some circumstances to obtain a copy of the personal information in a machine readable format (we may ask for proof of identification before supplying you with the personal information). If we deny access to your personal information, we will tell you why. You also have the right to complain about the use of your personal information to the relevant Data Protection Authority.

Where we collect your personal information in the course of carrying on business in New Zealand you have the right to request access to your personal information and the right to request that any inaccurate personal information is rectified but you do not have the other rights mentioned above.

ACCOUNT DELETION AND PRIVACY QUERIES

Please contact our Privacy Manager at help@onedriveway.com.au if you would like to make a request or if you have any privacy-related queries or complaints.
You can delete your personal data using the mobile app delete function or you can send an email request from your account email to help@onedriveway.com.au.


CHANGES TO THIS POLICY

We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the Site or App or sending you an email with the update.

Please check this Policy regularly to stay informed about our information practices and the ways you can help protect your privacy.


CONTACT US

If you have any questions about the Policy and practices of this site or App, you can contact us at help@onedriveway.com.au